Instant help: Your questions answered at lightning speed

No response from the seller. What could be the reason?

- Did you really provide a valid phone number?
- Was your email address perhaps incomplete, or did you make any typos?
- Did the seller even have enough time to respond?
- Perhaps the seller is currently negotiating with other interested buyers?
- The boat may have already been sold?
- The seller usually responds within a few days. If you really haven’t received a response from the seller, simply resend your lead.

We know: It’s very frustrating when you don’t get a response to a lead!

Unfortunately, we have no control over whether or when a seller responds to emails. For privacy reasons, we are unable to disclose contact information to prospective buyers. Please understand that we cannot contact the seller on your behalf.

Yes, to protect both parties, we recommend using a sales contract when buying or selling a boat. You can download a sample sales contract template from our website.

• Contract template

Here's how to log in to your personal account:

• Log in
• Forgot your password?

Once your listing has been sold, you can either hide or delete the listing. You'll find these options in your user account next to your listing.

• Go to your account

To create an account on Boat24, you'll need a valid email address, your first and last name, and a personal password. Registration is free and can be completed online at any time.

• Sign up now

If you no longer need your account, you can delete it, provided there are no active or inactive listings or outstanding invoices. Select the "Delete Account" option from the user menu.

• Delete account

You can find our contact information on the "Boat24 Contact" page. You can reach us by email, by phone at +41 325 121 409, through our free callback service, or via WhatsApp (text only).

• Contact

A personal account allows you to create, edit, activate, show, hide, and delete multiple listings. You can also view your ad statistics, save searches, manage favorites, view invoices, and manage your personal information and email settings.

• Go to your account

The cost of a listing on Boat24 varies depending on the duration, the selling price of your listing, and any additional selling options you select. There is a fixed price with no additional costs or performance-based commissions. Please see our price list for details.

• Price list
• Sell your boat

Yes, you can activate your listing right away or save the draft in your account to activate it later. You can edit, activate, or delete your listing at any time.

• Create listing

Yes, that's possible. However, listings without photos generally receive less attention. You can always add photos later.

To reactivate an old listing, log in to your Boat24 account and reactivate the listing using the corresponding button. If you need help, please contact our support team.

• Go to your account
• Support

Yes, you can edit your listing at any time in your account—both active and inactive listings. Please note that you cannot change the category or title (with certain exceptions).

• Edit listing

After your listing has been sold, you can either hide or delete the listing from your user account. You'll find the corresponding options next to your listing.

• Go to your account

To delete your listing, log in to your account and click "Delete Listing" to the right of your listing. Then confirm that you really want to delete the listing.

• Go to your account

No, according to our Terms & Conditions, refunds for ad costs are not permitted. Boat24’s service is considered rendered as soon as your listing has been approved for publication.

• Terms and conditions

No, you do not need to cancel your listing. Once the booked term has expired, your listing will be automatically deactivated. You will be notified by email and can renew the listing if necessary.

• Notifications

No, it is not possible to interrupt the duration of a listing that has already been published. You can hide the listing from the search results to stop receiving further leads. This feature does not affect the duration of the booked ad period.

Make sure your photos are in *.jpg, *.jpeg, *.png, or *.gif format. You can upload up to 100 images per listing. If the file size exceeds 20 MB, please reduce it. If you continue to experience problems, please send us the photos via WhatsApp at +41 32 512 14 04 or by email to [email protected].

You can change your personal password at any time. To do so, use the following link:

• Change password

To ensure that your listing is easy to find on Boat24, it’s important to use relevant and accurate search terms when creating the listing. Your listing will be found based on the search criteria you enter. Make sure to correctly specify the manufacturer, boat type, and category. Before creating your listing, think about what search terms potential buyers might use to find your boat.

You can create, manage, and delete saved searches in your Boat24 account on your own at any time. To edit your saved searches, go to the "Saved Searches" menu item in your account.

• Saved searches

Boat24 is not responsible for the quality or condition of the boats offered. If there are any defects, please contact the seller directly. Boat24 is not a contracting party and cannot be involved in any potential legal disputes.

A verified seller is identified by at least one of the following characteristics:

- The seller receives invoices by mail and has already paid the first invoice.
- The account has been verified via SMS confirmation.
- Verify your account now and boost your credibility as a seller.

• Verify your account