Below you will find answers to the most important questions about advertising on boat24.com.


1. Can I alter the ad afterwards?

You can customize your ad at any time. This applies both for active and inactive ads. To adjust your ad, login to your account, then click on the link "Edit Ad". Make the desired changes. Complete the process by clicking "Save Ad". If you encounter problems when adjusting your ad, please contact our support team.

2. Hvorfor kan jeg ikke logge meg inn på min brukerkonto?

  • Kontroller bruken av store og små bokstaver i passordet ditt. Er CAPS LOCK-funksjonen på tastaturet ditt aktivert?
  • Har du glemt passordet ditt? Få tilsendt passordet via e-post ved å klikke på lenken "Har du glemt passordet ditt?" og angi e-postadressen din.

3. Jeg har bedt om å få tilsendt passordet, men har enda ikke mottatt en epost.

  • Det har oppstått en feil ved registreringen. Det kan hende du har registrert deg med en annen e-postadresse eller gjort en skrivefeil.
  • Ta kontakt med vårt support team via kontaktformularet så de kan hjelpe deg:

4. Hvorfor mottar jeg ingen forespørsler via e-post?

  • Det kan hende at du hittil ikke har mottatt noen forespørsler.
  • Eventuelt er e-postboksen din full.
  • Please check to see if the emails have landed in your Spam folder.
  • All inquires will be sent and saved to your user account. Please check your account for inquires.
  • E-postadressen inneholder en skrivefeil. I dette tilfellet må du ta kontakt med support teamet vårt via kontaktformularet. Vennligst oppgi annonse- eller fakturanummer.

5. Jeg har forandret annonsen min men ser ingen endringer.

Nettsidene lagres offline i bakgrunnen av nettleseren. For å være sikker på at annonsen din blir aktualisert kan du oppdatere siden med tasten (F5). Etter oppdateringen av siden bør endringene være synlige.

6. Min annonse ble lagt inn i går men, befinner seg ikke på en av de første sidene.

Alle annonser blir rullert daglig klokken 24:00. På denne måten garanteres det gode salgsmuligheter også for annonser med lang varighet.

7. Min annonse utløper i morgen, hvordan kan jeg forlenge den?

  • Så snart annonsen din blir deaktivert sender vi deg en email. Annonsen kan først forlenges etter at den er utløpt. Etter utløpet av annonsen mottar du en automatisk melding via e-post med en aktiveringslink om du ønsker å reaktivere den.
  • In your user account, you can extend the running time of your ad. Just click on "extend running time" located directly below your ad.

8. Hvorfor kan jeg ikke laste opp bildene mine?

  • Check the file format. Only photos in format .jpg, .jpeg, .png or .gif are accepted.
  • A maximum of 100 images can be added to your ad.
  • The images may be too large.
  • Should any complications occur, select your ad and send us the files.

9. Why are my photos blurry?

Your photos will appear pixelated when the quality (ie the resolution) of your photos are too small. Please use photos in a larger format. At least 800x600 pixels is recommended.

10. Jeg har solgt båten min og ønsker ikke å motta flere forespørsler. Hvordan kan jeg slette annonsen min?

Logg deg på brukerkontoen din på boat24.com. På startsiden kan du velge «slett annonsen».

11. Hvor kan jeg se annonsestatistikken min?

Logg deg inn på brukerkontoen. Med et klikk på «statistikk» kan du se antall besøkende som har sett på din annonse. Hold musen over ønsket dato for å se antall besøkende per dag.

12. Hvorfor finner jeg ikke annonsen min på boat24.com?

  • Please make sure that your ad can be found with the information you have given. When looking for your ad, use only keywords that actually occur in your ad's title.
  • Proof your ad to make sure you've entered the correct manufacturer. The same applies to the type and category. Think about what keywords you want you ad to display.
  • Make sure you have connected your ad to boat24.com and also look at boat24.com. Be aware that there are several different market competitors which occur under very similar names.

13. Jeg kjøpte en annonse for 90 dager, men solgte båten allerede etter en uke. Er det mulig å søke om delvis refusjon av annonsekostnadene?

As stated in our Terms and Conditions, there is no refund of fees once they have been collected. Premature cancellation of the display in no way constitutes a withdrawal from the contract, since boat24.com has already produced its promised performance once an advertisement is published on the servers of boat24.com.

14. My email address is not shown. How can a prospective buyer get in touch with me?

In order to protect you from fraud and Spam, your email address is not displayed. Interested parties can contact you via your contact form or the phone number you've given.

15. Why is my email address, phone number and description not displayed?

For security reasons, each ad is individually checked before being activated on our site. This may take up to one business day depending on the workload. We thank you for your understanding.

16. What is the price of publishing an ad on boat24.com?

  • The price of the ad depends on the running time.
  • In addition we offer a number of different options to choose from, therefore giving you the best opportunity to increase the visibility of your ad.
  • Additional costs or performance fees are not incurred.

17. Why is my ad no longer online, even though I've just selected a selling option?

The sales options can only be booked for the duration of your ad. If the current term is less than 30 days, the sales option is only activated for this remaining term. However, you can extend the ad runtime at any time, which will also extend the sales option for your ad.

18. I have selected the payment method "per invoice", but so far have not received an invoice. Why?

  • If you have requested the invoice via email, please ensure that your email address has no typos, that your email inbox is not overfilled, or that the invoice has not landed in your Spam folder.
  • It may take several days for invoice delivery via post. If after 7 business days you have not received your invoice, please check to see if your delivery address is written correctly.
  • You can always access your invoices through your user account. Login to your account to boat24.com. Click on the link "invoices" to see an overview of your invoices. Here you can also view your current payment status.

19. Why don't I receive any new advertisements on my search subscription?

  • No new boast may be advertised with your search criteria.
  • Please ensure that your email address has no typos, that your email inbox is not overfilled, or that the invoice has not landed in your Spam folder.
  • Your subscription has expired. You can extend it again through your user account at any time.

20. Where can I delete my subscription?

You can manage your search criteria in your account, and also delete them at any time.

21. How do I make my ad multilingual?

All standard fields are automatically translated into all languages ​​that we offer. The only exception is the "remarks" field, which is not translated. If you have additional comments about your ad, we encourage you to display this in English.

22. Is my ad shown in other countries?

Your ad will be translated automatically and appears on all country-specific pages, on all domains we operate. boat24.com Norge, Sverige, Finland, Danmark, Nederland, Tyskland, Storbritannia, Østerrike, Italia, Frankrike, Spania, Portugal, Belgia

23. Can I change the category of my ad afterwards?

Each category contains different parameters that are only displayed in this category. A subsequent modification of the category would have the effect that these parameters no longer apply to the inserted object. Since the search is predominantly carried out via the parameters, an advertisement can no longer be unambiguously assigned and can no longer be found by potential buyers. In addition, each ad will have its own identification number when it is created. Using this ID, the entire data is stored, linked and transmitted on our servers. For these reasons it is not possible to change the category later. A corresponding note can also be found in our terms and conditions, item 7 and in our terms of insertion. If you have chosen an incorrect category, please contact support.

24. Can I activate the ad at a later time?

Your ad and messages are stored in your account, and can be reactivated at any time.