FAQ - frequently asked questions

1. Why am I unable to log on with my email address?

• Please check that you have used the correct upper and lower cases in your email address and password. Is the caps lock key activated?
• You may have forgotten your password.
• Receive your password by email by clicking on the link "Forgot your password?" and enter your email address.

» Request Password

2. I have requested my password by email but still have not received such email.

• Something went wrong while logging on. You may have tried to log on with another email address or mistyped the address or password. Please check and try again.
• Get in touch with our support team using the contact form and they will be able to help you. Please quote your advertisement number or invoice number.

» Contact form

3. Why am I not receiving any email enquiries?

• You may not have received any inquiries yet.
• Your email inbox may be full.
• There is an error in your email address. In this case please contact our customer support team using the contact form and quote your advertisement number or invoice number.

» Contact form

4. I edited my advertisement but don't see any changes.

The web pages are stored offline by the browser. Click F5 to refresh the page and your changes should become visible.

5. I submitted my advertisement yesterday but I can't find it on the first few pages.

All advertisements appear in a different order every day. This increases the chances of items being sold even if they were originally advertised some time ago.

6. My advertisement expires tomorrow, where can I renew it?

Renewing an advert is possible and you will receive an automated email notification when it has expire. This email contains the information required to renew your advert.

7. Why can't I upload my photos?

Ensure your photos are stored in *.jpg format. Files in *.btmp or *.jpeg format are not supported. If you are still having problems, activate your advertisements and send us the files at  .

8. I've sold my boat and don't want to receive any more inquiries. How can I delete my advertisement?

Log into your user account at boat24.com. Click "Delete advertisement" on the start page.

» go to login

9. Where can I view the statistics for my advertisement?

Log into your user account. You will now be able to see the total number of visitors. Click on "Statistics" to view the visitor diagram for the last 30 days. Move your mouse over each date to see the number of visitors on that day.

10. Where can I find my advertisement at boat24.com?

Click in the menu bar on "Buy" / "Second hand boats". This will take you to the search page. Choose your boat category (e.g. "Sailboats"). Now enter your item into the field "Search term". The simpler the caption of your advertisement, the quicker you and anyone interested will be able to find it.

11. Ich habe ein Inserat für 90 Tage geschaltet, nach einer Woche habe ich das Boot bereits verkauft. Ist eine Teil-Rückerstattung der Inserationskosten möglich?

Nein, eine Rückerstattung ist leider in keinem Fall möglich.

» GTC (9.3)